General Questions
Q: There are multiple issues with my device, do you offer repair bundles?
A: Sure, we do please just give us a call at and we will see what we can set up for you.
Q: Do I have to checkout online to mail in a phone for repair?
A: Though is it preferred that your checkout on line prior to sending in your device it is not required. Checking out online prior to sending in your phone helps us expedite the repair process as we will have easy access to your information and do not need to delay the repair to wait for payment. If you would prefer to send in your iPhone without purchasing a service online please include your contact information and a brief explanation of the issue(s) you are experiencing with the iPhone. This will help us minimize any repair delays and return your phone as fast as possible. WE TAKE NO RESPONSIBILITY FOR YOUR CHARGER, LAPTOP BAG, BOX, OR OTHER ACCESSORIES UNLESS WE ASK FOR THEM.
Q: Do you offer any type of warranty on your repairs?
A: Yes, all repairs carry a 90 day parts and labor warranty which means if you have any issues related to the repair within 90 days we will take care of it free of charge!
Q: Do you need my SIM Card?
A: Nope. We have our own SIM cards to test the phone with, no need to send yours.
Q: Do I need to include charger, case or accessories?
A: Unless we ask you to provide these items, please don’t include when shipping. Works out better this way for both sides. WE TAKE NO RESPONSIBILITY FOR YOUR CHARGER, LAPTOP BAG, BOX, OR OTHER ACCESSORIES UNLESS WE ASK FOR THEM.
Q: Do you need my pass code?
A: Yes, we do. If there is a pass code on the phone it hinders our ability to test all the functions of the device. Please provide your pass code with the device when you send it in for repair. If you do not wish to provide your pass code, certain device functions including but not limited to; the camera, Wi-Fi and bluetooth cannot be tested and cannot be guaranteed.
Mail in service
Q: Which Courier Should I expect?
A: DPD Couriers, one of the largest in the country, will call you within 24 hours (M-F) of completing the form, and arrange a convenient time to collect it from you. DPD will also be the courier that returns the device to you after it has been repaired and tested.
Glass & LCD Replacement Service
Q: After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?
A: Yes, any non-responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.
Q: How do I know if I need the LCD repair or not?
A: If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to support@ubreakifix.com and we will do our best to diagnose it.
Q: The glass on my iPhone is completely shattered and is chipping off, is the screen replacement service all I need?
A: Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
Apple Repairs
Q: Are your parts Original Apple or OEM?
A: Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are “from Apple” they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.
Liquid Damage Repairs
Q: Do you repair liquid damaged devices?
A: We can fix them yes. We have chosen not to though. The reason is that we have found that after a liquid damaged repair has been done there tends to be more problems start showing up eventually mainly due to corrosion. During a liquid repair, you must replace a lot of parts, so it becomes expensive and in our experience not worth the cost.
PC/ Laptop Repairs
Q: Can you reinstall Windows OS?
A: Yes, if the device has a valid License.
Devices with Windows 8 or higher the Valid license will be in the bios as long as the OS was on the device when purchased.
Devices with Windows 7 or lower, You will need a valid and readable COA on the device (usually on the bottom)
Data Recover
Q: What is Data Recovery?
A: Data recovery is the process used to recover data from failed storage media. We have been able to recover data from all types of devices: Hard drives, RAID System, Flash drives, Memory cards, USB devices, Phones, External storage devices and more.
Q: What types of devices does ITRepair recovery data from?
A: Hard Drives, Flash Drives and USB Drives, All Types of RAID Configurations, Solid-State Drives, Hybrid Drives, iPods, iPhones, iPads, Data Tapes, Cartridges, Zip Drives, Floppy Drives and More
Q: What if I decide not to proceed with the recovery?
A: If you wish to cancel your recovery at any point please let your representative know so they can arrange for your media to be ready for pick up as soon as possible. There is a 20 euro service to decline the recovery at any point in the process.
Q: How do I know if my Hard Drive has Physical Damage?
A: Common symptoms Include:
Disk is recognized by system but cannot be read normally;
Disk cannot be detected via operating system;
Disk cannot respond to system commands;
Disk freeze due to bad sectors;
Hard drive makes a “clicking” sound like “tick tack”
Hard drive makes a buzzing sound when trying to start up
Hard drive motor fails to spin up or has trouble spinning
Q: What Should I do if I think my Hard Drive is Physically Damaged?
A: First, you should STOP using your media immediately if you sense any internal damage to your hard drive. The more you use the hard drive, the more damage you can inflict. The chances of recovery become slimmer the more damaged the hard drive is. Next, you should call us for a free consultation and price quote. We will eagerly answer any questions you may have about the failure of your device and also about our process for dealing with physically damaged hard drives. It is extremely vital that you choose a data recovery company with a clean room on site. A hard drive can only be opened inside of a clean room to ensure complete protection from outside contamination. If a hard drive is opened outside of a clean room, then the drive will become unrecoverable and there is nothing that can be done after that.
Video Transfer Service
Q: Which formats can Costco transfer to DVD?
A: Videotapes: VHS, VHS-C, S-VHS, Hi-8, Digital 8, MiniDV, 8mm videotape, BetaMax
Movie Film Reels: 8mm, Super 8, 16mm
Photo Prints: Photo print sizes 2″ x 2.5″ up to 8.5″ x 12″
Slides: 35mm slides in plastic or cardboard mounts
Smartphones
& Memory Cards: video files from your smartphone, Secure Digital (SD), SmartMedia (SM), MultiMediaCard (MMC),
Compact Flash (CF), xD-Picture Card, USB / memory stick, or data CD/DVD
Q: Will the quality of my content be edited or enhanced?
A: Video to DVD orders: the service is strictly a transfer service. Content will not be enhanced.
Film to DVD orders: content will be enhanced, showing more vibrant colors. Dust, scratches and lint on the film surface will be reduced.
Slide to DVD orders: slide orders will be a high-quality scan.
Photo Print to DVD orders: print orders will be a high-quality scan.
Q: How long will it take to get my order?
A: On average, it takes 2-4 Weeks from the date the order is placed and source material is handed over to us.